Regarding Our Response to Your Inquiry

• We typically respond to inquiries within 1–2 business days (excluding weekends and public holidays).

• Please note that our reply emails may occasionally be filtered into your spam or junk mail folder.

• If you have not received a response, we kindly ask you to check your spam or junk mail folder.

• To ensure that you receive our replies, please add our contact email address (oshima@takayama-hasami.com) to your safe sender list or email contacts.